Terms of Service

Effective date: July 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the ComplianceLattice web application and website (collectively, the “Service”) provided by Port City Technology, LLC (“Company,” “we,” or “us”). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and authorized to bind the organization on whose behalf you are using the Service. By creating an account, you represent that you meet these requirements.

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to use a password of at least 12 characters, consistent with CJIS Security Policy requirements. Notify us immediately at [email protected] if you suspect unauthorized access.

3. Acceptable Use

You agree not to:

  • Upload Criminal Justice Information (CJI) or other data classified by law as requiring CJIS-level protections to the Service
  • Use the Service for any purpose that violates applicable federal, state, or local law
  • Attempt to gain unauthorized access to the Service, other accounts, or connected systems
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or redistribute access to the Service without our prior written consent

4. Your Data

You retain all ownership rights to the documents, evidence, policies, and other content you upload or create (“Customer Data”). We do not claim any intellectual property rights over your Customer Data.

You grant us a limited license to host, store, back up, and display your Customer Data solely as necessary to provide the Service to you. This license terminates when your account is deleted.

You may export your Customer Data at any time using the audit export and evidence download features. Upon account cancellation, Customer Data is deleted within 30 days as described in our Privacy Policy.

5. Subscription and Billing

The Service is offered on a subscription basis at the pricing listed on our website. Subscriptions renew automatically at the end of each billing period (monthly or annual) unless you cancel before the renewal date.

All fees are non-refundable except where required by law. We reserve the right to change pricing with 30 days’ written notice to your account email; the new price applies at your next renewal.

Payment processing is handled by Stripe. By providing payment information, you agree to Stripe’s Services Agreement.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for downtime caused by factors outside our reasonable control, including internet connectivity issues, third-party service outages, or force majeure events.

7. Compliance Disclaimer

ComplianceLattice is a tool to help you organize and track your compliance efforts. The Service does not constitute legal advice, and use of the Service does not guarantee that your organization will pass a CJIS audit or achieve compliance with any regulatory framework.

You remain solely responsible for your organization’s compliance posture, policy implementation, and audit outcomes. We recommend consulting qualified legal counsel or a certified CJIS auditor for compliance determinations.

8. Intellectual Property

The Service, including its design, code, documentation, and branding, is owned by Port City Technology, LLC and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our trademarks or branding.

Policy templates and guidance content provided within the Service are licensed for your internal use only and may not be redistributed or resold.

9. Limitation of Liability

To the maximum extent permitted by law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising out of or related to your use of the Service - regardless of the theory of liability.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Company, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your violation of these Terms, or your violation of any applicable law.

11. Termination

You may cancel your account at any time through the Service or by contacting us. We may suspend or terminate your access if you violate these Terms, with notice where practicable. Upon termination, Sections 4 (ownership of your data), 7 (compliance disclaimer), 9 (limitation of liability), 10 (indemnification), and 13 (governing law) survive.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice within the Service at least 15 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New Hanover County, North Carolina.

14. Contact

Questions about these Terms? Contact us at: [email protected]

Port City Technology, LLC
Wilmington, NC